Lotusama Hanoi Hotel

My husband and I stayed at Lotusama Hotel in Hanoi during January-February 2023. From the moment we arrived, we were greeted by the wonderful manager Mr Thuc and friendly staffs who attended to our every wish with warmth and efficiency. The artsy room we stayed in was beautifully decorated, and the bathroom was exceptionally clean, providing a comfortable and inviting atmosphere throughout our stay. What truly made our experience unforgettable was the hotel's thoughtful gesture during our wedding celebration in Hanoi. Upon learning of our special occasion, the hotel surprised us with a lovely cake and adorned our room with romantic touches like rose petals, adding an extra layer of magic to our day. We were overwhelmed with wishes from the staff, who even joined us in celebrating by sharing some beer together, adding a personal and memorable touch to our special day. One of the standout features of Lotusama Hotel is its multilingual staff, including the receptionist Ms Thanh Binh (Betty) who spoke German fluently. This added convenience made our communication effortless and enhanced our overall experience. Additionally, we took advantage of the hotel's tour offerings and booked the Ninh Binh tour from their catalogue, which turned out to be amazing and well worth it. The staff also went above and beyond to assist us with various needs. They helped us with taxi bookings, acquiring a SIM card, and even accommodated a late-notice room booking for my sister who needed a room after our night out. The hotel's other amenities also impressed us. The breakfast buffet offered a delicious array of Asian and Western cuisine, catering to diverse tastes. The laundry service was not only good but also affordable. Moreover, the hotel's prime location in the old quarter made it easy for us to explore Hanoi's rich culture and vibrant streets.

Everyone is so friendly here - the staff are really helpful with recommendations etc. The whole place is stylishly decorated, super clean and the location is great. I’m glad we were given a free upgrade as I’d missed the fact that the room is booked didn’t have a window!!

This hotel has some of the kindest and most helpful staff I've ever encountered! For example, my friend was meeting me in the morning to go on a tour. She was staying in a different hotel. When she arrived, the staff at my hotel had breakfast ready for the both of us. That's just one example among many. The staff go above and beyond here. Other things: The wifi worked really well, the location was great, and it was very peaceful/quiet at night. I slept well. Also, I specifically picked this hotel, because it is near to X-men Gym. You can go to this gym for 50,000 VND (2 USD).

Location and staff was caring.

The Lotusama is a small boutique hotel located in the Old Quarter within easy walking distance of many sights. We appreciated the friendly service, comfortable bed, good WIFI and Netflix, and very nice breakfast. The staff went above and beyond to coordinate transfers to and from the airport and to arrange a day trip to Halong Bay for us - the service exceeded our expectations!